RETURNS POLICY

• You must contact KnightsVape before returning any items.
• Once the product is opened, it cannot be exchanged.
• Only unopened and defective products are subject to refund.

Return Conditions

You can return the product within 14 days of delivery. Where the product is not opened and all seals are intact, refund and/or  replacements will be given upon receipt. We therefore recommend sending via tracked and signed. Make sure to include contact information with the return and if possible, please provide us with a tracking number. KnightsVape  suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Damage during delivery

If product is damaged via transport, inform us as soon as possible and we can work towards a solution and assist with possible claims where possible. KnightsVape does not take responsibility for damage by postal service or courier where our products are adequately packaged.

Transport times

Knightsvape  takes no responsibility or control over the speed or timing of postal services and couriers. We can provide proof of postage upon request. If your order is delayed after shipping, contact the courier / postal service in question.

Working days are defined as Monday – Friday (excluding bank holidays and public holidays) – therefore any orders placed after 1:30pm on Friday will not be processed until Monday.

Order cut-off for all delivery services is 1:30pm (UK time). Orders placed after 1:30pm will be treated, for the purposes of delivery, as having been placed the next working day.

All deliveries require a signature to confirm receipt. Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with  your local post office/sorting office, they will leave a card for you telling you where it is.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

In some circumstances dispatching goods may take a little longer than expected,

If your order has not arrived within 5 working days please contact us quoting your order number and full name in all correspondence so we can investigate.